Updated on October 25, 2024

CONTACT US

Facebook Page
Mondays – Saturdays (CLOSED on Sundays and Holidays)
9:00 am – 5:00 pm – with lunch break (12pm-1pm CLOSED)

Messenger: m.me/MicronicsMarketing – for fastest inquiry
Landline: (075) 522-1688; (075) 522-8688

Smart: +63 963 333 1000
– SMS, Viber

AVAILABILITY AND PRICE LIST

Message us on Facebook for the latest price list link. If an item isn’t listed, provide the brand and model for a quick quote. For out-of-stock items, leave your mobile number for restock notifications. Like our FB page for updates.

OFFICE PICK UP AND DOOR-TO-DOOR DELIVERY

Our physical store is located at 27 Perez Blvd., Dagupan City, Pangasinan.

Landmarks: Green bldg. Across the University of Luzon.
See street view here or search “Micronics Marketing” on Waze or Google Maps app

PAYMENT OPTIONS

We accept Cash, GCash, BDO Fund Transfer.
Credit/Debit Card (Mastercard/Visa) straight payments only
PayPal (Amex, etc.)

Cash loan via Home Credit – you must have a Home Credit account first and be ready to scan a QR code.
Click here to find out information about Home Credit.

RETURN/EXCHANGE POLICY

Factory Defects
  • Only items deemed defective by our tech can be returned or exchanged.
  • Report within 7 days from the invoice date.
  • Email the issue to sales@micronicsmarketing.com for instructions.

Replacement/Exchange due to change of mind

Only items identified as defective by our technician can be returned or exchanged. We do not accept returns or exchanges for items due to a change of mind. DTI Source
This includes these common types of reason:

  • overorder (nasobra ang pagorder) — after payment/invoice. (Settling a payment deemed as confirmed order)
  • voluntarily not checking the sales order list before settling a payment (hindi natsek/hindi tsinek ng maayos/hindi tinignan/hindi napansin/hindi nakita/total lang ang tinignan)
  • ipapalit sa ibang kulay/item kasi nagkamali sa pagorder — after payment/invoice. (Settling a payment deemed as confirmed order)
  • “Ayaw ko na iyong item. Iba nalang pala” — the purchased item was already brought home (for example, bought 10 days ago)
  • “Nagcancel yung client ko” — apologies, we are not responsible for this, especially for order basis items, which require 50% DP.

If you wish to change an item due to a change of mind (and the item hasn’t been released or left the store yet), a 10% cancellation fee of the total amount will apply. This fee covers the time spent verifying and packing your order. Ensure you cancel before packing, invoicing, or picking up the item if you change your mind.

PRODUCT SUPPORT

Product specifications and selling points are detailed in the unit description. For release dates, features, and dimensions, please refer to the manufacturer’s website.

We provide general advice based on our experience but are not experts on specific brands. For technical support, contact the manufacturer directly. Microsoft offers dedicated support for Windows tutorials and how-to’s.

For technical-specific questions, contact the manufacturer. We can help you obtain their contact information if needed. For upgrades, check the manufacturer’s site. Typically, only memory and hard drives are upgradeable in laptops; processors, motherboards, and graphics cards are not. Laptop LCD screens and keyboards can be ordered through us.

PRODUCT WARRANTY

We have a dedicated team to check every unit and need to pass strict quality compliance and accurate hardware tests and make sure every function and performance will be met prior to posting. However, Micronics Marketing is not responsible for manufacturing defects and we have no control over them. We simply obtain merchandise from distributors and check them as much as we could. The same principle applies when you buy from a local store like within malls. That said, you could however expect the after-sales support to be as hassle-free as possible when you buy from us. Details about the warranty are as follows:

LOCAL STORE WARRANTY: 
We will only honor the warranty if the unit is proven to be defective and was not caused by an accident or end-users negligence.

Hardware incompatibility and software issues like viruses, corrupted OS, miscued settings, and forgotten or lost passwords will not be catered to since the manufacturer will also refuse such a request because it is clearly caused by the user. Nonetheless, we will help and provide assistance to you as much as we can since customers are also our partners.

If the unit is more than a month already and has encountered a problem that was identified to be irreparable by all means, you can still get in touch with us for support and we can provide service centers where you can bring and have your unit diagnosed. (with or without charge? Depends on their store policy)

MANUFACTURERS WARRANTY: If the unit is within or comes with a manufacturer’s warranty, you can directly coordinate with the manufacturer’s authorized service center for diagnosis and service, and you won’t have to pay anything. Then again, they will not honor accidents, user negligence, improper usage, and end-user-induced issues like hardware incompatibility and software issues like viruses, corrupted OS, miscued settings, or forgotten or lost passwords.

SERVICE CENTERS

Epson Authorized Service Provider
HP Authorized Service Provider
Canon Service Center
ASUS Service Center
Brother Service Center
Lenovo Services
Bitstop Inc.
2F Eastgate Plaza, A. B. Fernandez, East Dagupan City, Pangasinan
Google Maps
523-3538
522-5089
522-7691
515-8752 to 54
Brother Service CenterBrother Philippines
Bonifacio Global City Service Center

Ground Floor Marajo Tower, #312 26th Street cor. 4th Ave Bonifacio Global City, Taguig City 1634
(02)8 581 9898
helpdesk@brother.com.ph
Epson Product InquiriesEpson Philippines
8th floor Anson’s Centre, 23 ADB Avenue, Ortigas Center Pasig City 1605, Philippines
VIBER VIRTUAL INSTALLING PRINTER SUPPORT
0968 664 1313
– NOT TROUBLESHOOTING

(02) 8441-9030 (Metro Manila)
1-800-1069-37766 (PLDT)
1-800-3-0037766 (Digitel)
customercare@epc.epson.com.ph
Canon Product InquiriesCanon PhilippinesCustomer Service Hotline:
(632) 88849000
Domestic Toll-Free No.:
1-800-10-884-9000 (for provincial PLDT subscribers)
TPLink Service/Product Support0961 400 9999
0966 139 1999

COMPATIBILITY QUESTIONS AND GAMING

Can Micronics Marketing guarantee that the product I buy is guaranteed to work with my system?

No, we carry hundreds of products and there are infinite numbers of combinations possible. Our techs and support staff are very experienced but there is just no way for anyone to make that guarantee unless that combination has been thoroughly tested and validated by the manufacturer. It is for this reason that Micronics Marketing reps are specifically forbidden to make promises of compatibility and refer all questions about compatibility to the manufacturer. We can, however, offer general advice and “educated recommendation” based on experience and manufacturer specification or recommendation but the customer shall take this advice at their own risk.

Is it for Gaming? Is it equipped with a Graphics Card?

This is a tricky question because the answer is yes, all laptops can run games and all laptops have graphic cards BUT acceptable gameplay differs from each other so here’s our advice:

1. Be educated, there are hundreds of graphics cards currently, and knowing their ranking is beneficial for choosing the right unit. Usually, a top-tier Graphic card comes with a price.

Reference: http://www.notebookcheck.net/Mobile…

2. Check the game’s requirements, they usually provide a minimum or optimum PC requirements.

3. To see is to believe so we highly suggest checking the actual gameplay footage. Take note of the graphic card of the particular unit and search it on YouTube to see it in action.

VERBAL RESERVATION POLICY

We only have a 12-hour in advance verbal reservation policy for selected items, as our items sell out fast. Half-a-day matters. Let us know your order/s in advance, so we can prepare it ahead.


“Gusto ko ipapalit iyong pangalan sa resibo” / “Mali ang naisabi ko kanina”

We regret to inform you that once we have processed your Sales Invoice, we cannot reissue another invoice just to change the name. We may however add information on top or countersign if your company/school permits.
Micronics Marketing is not liable for any unreimbursed invoices. We always ask for that information from you upon placing your order, especially those who have sent an order form. Unless you are a loyal client who handles numerous companies, you may inform us which company name to use upon placing your order (for every single transaction). We cannot assume your company details.

“i-date mo nalang yung resibo last week/month/year..” / “palitan mo nalang ng bagong invoice with this date”

We regret to inform you that we cannot antedate/make altercations on our invoices since our books are consecutively arranged.

An antedate means a date entered on a legal contract or check or document that is much earlier than the actual date of occurrence.