Updated on September 8, 2022

CONTACT US

Our Facebook page operates 24/7 and this is where you should place all orders and inquiries. We have a high response rate and, usually, reply instantly from 9:00 am – 5:00 pm. If your message wasn’t attended within the said time, you may call in any of our channels listed below:

Messenger: m.me/MicronicsMarketing – for fastest inquiry
Landline: (075) 522-1688; (075) 522-8688

Smart: +63 963 333 1000 — more active
Globe: +63 995 935 6424

We also have shipping options if you’re based outside Pangasinan. Kindly let us know where you’re located so we can arrange a schedule for you. It would be nice if you could share your mobile number so we can assist you better.

AVAILABILITY AND PRICE LIST

Kindly message us on Facebook for the price list link. We keep our price list up to date as much as possible. The corresponding dates are listed also.

If you are looking for an item that is not on our list, feel free to ask anytime. We can check if we can order it just for you. You may provide an exact brand and model for a faster quotation.

If a said item was recently sold out, we cannot provide information about when will it be restocked. You may leave a mobile number for us to inform you upon arrival.

We suggest that you like us on our FB page so you’ll be updated every time we post something.

OFFICE PICK UP AND DOOR-TO-DOOR DELIVERY

Our physical store is located at 27 Perez Blvd., Dagupan City, Pangasinan.

Landmarks: Green bldg. Across the University of Luzon.
See street view here or search “Micronics Marketing” on Waze or Google Maps app

If you opt for a same-day delivery service, you may book Unla La, EZman, etc. directly. Kindly allow us to process your order for about 30mins to 1 hour before pick up time, depending on your order. All shipping fees must be shouldered by the client as we keep our prices as low as possible. The client should be responsible to book for a pick up service. Micronics is not liable for any mismatched orders. You’ll be provided a ticket number for the delivery service to mention upon pick up of your order (not via chat/messenger).

For door-to-door delivery services, we can ship items via GogoExpress, JRS Express, LBC, and Victory Liner (Pick up at any station from Dagupan City terminal) ONLY.
Cut off for same-day send off to courier company is 2 PM (depending on the time of your payment).
For payments received after 2 PM,
the parcel would be dropped off the next working day (unless the preferred courier/shipping company operates on Saturdays).

Full payment must be settled before shipping out. — this includes clearing of check payments (2-3 banking days depending on banks’ cut-off)
All shipping fees must be shouldered by the client.
Micronics Marketing is not liable for any damages incurred by the third party courier/shipping services.

PAYMENT OPTIONS

We accept Cash, GCash, BDO Fund Transfer.

Cash loan via Home Credit – you must have a Home Credit account first and be ready to scan a QR code.
Click here to find out information about Home Credit.

RETURN/EXCHANGE POLICY

On items claimed to have a factory defect, customers shall report this within seven (7) days from the date of the invoice. The issue must be sent to email (sales@micronicsmarketing.com) at once and an agent will provide instructions on the matter.

Only items deemed defective by our tech can be returned or exchanged. Replacement or exchange due to a change of mind is not allowed. (source)
This includes these common types of reason:

  • overorder (nasobra ang pagorder) — after payment/invoice. (Settling a payment deemed as confirmed order)
  • voluntarily not checking the sales order list before settling a payment (hindi natsek/hindi tsinek ng maayos/hindi tinignan/hindi napansin/hindi nakita/total lang ang tinignan)
  • ipapalit sa ibang kulay/item kasi nagkamali sa pagorder — after payment/invoice. (Settling a payment deemed as confirmed order)
  • “Ayaw ko na iyong item. Iba nalang pala” — the purchased item was already brought home (for example, bought 10 days ago)
  • “Nagcancel yung client ko” — apologies, we are not responsible for this, especially for order basis items, which require 50% DP.

Should you still want to change an item due to a change of mind (items not yet released to the client/haven’t left the store yet), the transaction is subject to a cancellation fee of 10% of the total amount of purchased items to be returned/exchanged, as we take time to double check your ordered items and pack them properly. Also, there should be enough time for you to cancel your order before packing the item or issuing an invoice, or getting the item if you do change your mind prior.

PRODUCT SUPPORT

Important specifications and selling points are already provided in the description of the unit, but if you want to know more about the product date of release, features, and dimensions please refer to its manufacturing site.

Technical support inquiries will be warmly accepted but we are by no means experts on a particular brand and can only give general advice based on our experience. However, the customer shall take this advice at their own risk.

Tutorials and How-to’s on using Windows cannot be provided by our chat or phone support but Microsoft has developed dedicated contact centers to meet the customers’ needs.

For any technical-specific questions regarding the unit please call or email the manufacturer of the merchandise you are buying or bought for any technical support issues. Customers may get in touch with us to obtain manufacturer contact information if they are unable to find it. For product upgrades, you may also refer to the manufacturers’ website but the majority of the upgradable options for laptops are the memory and hard drive only, meaning the processor, motherboard, graphic card, and screen is permanent (for laptops). Laptop LCD screens and keyboards are however replaceable. We can order it for you.

PRODUCT WARRANTY

We have a dedicated team to check every unit and need to pass strict quality compliance and accurate hardware tests and make sure every function and performance will be met prior to posting. However, Micronics Marketing is not responsible for manufacturing defects and we have no control over them. We simply obtain merchandise from distributors and check them as much as we could. The same principle applies when you buy from a local store like within malls. That said, you could however expect the after-sales support to be as hassle-free as possible when you buy from us. Details about the warranty are as follows:

LOCAL STORE WARRANTY: 
We will only honor the warranty if the unit is proven to be defective and was not caused by an accident or end-users negligence.

Hardware incompatibility and software issues like viruses, corrupted OS, miscued settings, and forgotten or lost passwords will not be catered to since the manufacturer will also refuse such a request because it is clearly caused by the user. Nonetheless, we will help and provide assistance to you as much as we can since customers are also our partners.

If the unit is more than a month already and has encountered a problem that was identified to be irreparable by all means, you can still get in touch with us for support and we can provide service centers where you can bring and have your unit diagnosed. (with or without charge? Depends on their store policy)

MANUFACTURERS WARRANTY: If the unit is within or comes with a manufacturer’s warranty, you can directly coordinate with the manufacturer’s authorized service center for diagnosis and service, and you won’t have to pay anything. Then again, they will not honor accidents, user negligence, improper usage, and end-user-induced issues like hardware incompatibility and software issues like viruses, corrupted OS, miscued settings, or forgotten or lost passwords.

SERVICE CENTERS

Epson Authorized Service Provider
HP Authorized Service Provider
Canon Service Center
ASUS Service Center
Brother Service Center
Lenovo Services
Bitstop Inc.
2F Eastgate Plaza, A. B. Fernandez, East Dagupan City, Pangasinan
9:00AM – 7:00PM
Monday to Saturday
523-3538
522-5089
522-7691
515-8752 to 54
Brother Service CenterBrother Philippines
Bonifacio Global City Service Center

Ground Floor Marajo Tower, #312 26th Street cor. 4th Ave Bonifacio Global City, Taguig City 1634
(02)8 581 9898
helpdesk@brother.com.ph
Epson Product InquiriesEpson Philippines
8th floor Anson’s Centre, 23 ADB Avenue, Ortigas Center Pasig City 1605, Philippines
VIBER VIRTUAL SUPPORT
0968 664 1313


(02) 8441-9030 (Metro Manila)
1-800-1069-37766 (PLDT)
1-800-3-0037766 (Digitel)
customercare@epc.epson.com.ph
Canon Product InquiriesCanon PhilippinesCustomer Service Hotline:
(632) 88849000
Domestic Toll-Free No.:
1-800-10-884-9000 (for provincial PLDT subscribers)
TPLink Service/Product Support0961 400 9999
0966 139 1999

COMPATIBILITY QUESTIONS AND GAMING

Can Micronics Marketing guarantee that the product I buy is guaranteed to work with my system?

No, we carry hundreds of products and there are infinite numbers of combinations possible. Our techs and support staff are very experienced but there is just no way for anyone to make that guarantee unless that combination has been thoroughly tested and validated by the manufacturer. It is for this reason that Micronics Marketing reps are specifically forbidden to make promises of compatibility and refer all questions about compatibility to the manufacturer. We can, however, offer general advice and “educated recommendation” based on experience and manufacturer specification or recommendation but the customer shall take this advice at their own risk.

Is it for Gaming? Is it equipped with a Graphics Card?

This is a tricky question because the answer is yes, all laptops can run games and all laptops have graphic cards BUT acceptable gameplay differs from each other so here’s our advice:

1. Be educated, there are hundreds of graphics cards currently, and knowing their ranking is beneficial for choosing the right unit. Usually, a top-tier Graphic card comes with a price.

Reference: http://www.notebookcheck.net/Mobile…

2. Check the game’s requirements, they usually provide a minimum or optimum PC requirements.

3. To see is to believe so we highly suggest checking the actual gameplay footage. Take note of the graphic card of the particular unit and search it on YouTube to see it in action.

VERBAL RESERVATION POLICY

We only have a 12-hour in advance verbal reservation policy for selected items, as our items sell out fast. Half-a-day matters. Let us know your order/s in advance, so we can prepare it ahead.


“Gusto ko ipapalit iyong pangalan sa resibo” / “Mali ang naisabi ko kanina”

We regret to inform you that once we have processed your Sales Invoice, we can not reissue another invoice just to change the name. We may however add information on top or countersign if your company/school permits.
Micronics Marketing is not liable for any unreimbursed invoices. We always ask for that information from you upon placing your order, especially those who have sent an order form. Unless you are a loyal client who handles numerous companies, you may inform us which company name to use upon placing your order (for every single transaction). We can not assume your company details.

“i-date mo nalang yung resibo last week/month/year..” / “palitan mo nalang ng bagong invoice with this date”

We regret to inform you that we can not antedate/make altercations on our invoices since our books are consecutively arranged.

An antedate means a date entered on a legal contract or check or document that is much earlier than the actual date of occurrence.